Refund policy
REFUND POLICY
At The Long Man of Wilmington Decoded, all of our custom apparel, unique merchandise, and books are printed on demand especially for you when you place an order. Because our items are custom-manufactured, returns are strictly managed under the following structured guidelines.
1. Damaged, Defective, or Incorrect Items
If your product arrives damaged, has a manufacturing defect, or if you received the incorrect item, we will arrange for a free replacement or a full refund.
If your product arrives damaged, has a manufacturing defect, or if you received the incorrect item, we will arrange for a free replacement or a full refund.
- Do not mail items back to us without contacting our team first. Unsolicited returns will not be accepted.
- Timeline: Email us at thelongmandecoded@gmail.com within 14 days of receiving your package.
- Requirements: Include your order number and clear photographs showing the damage or printing issue.
2. Cancellations & Buyer's Remorse
Because every item is uniquely custom-made to order, we are unable to accept returns, offer size exchanges, or issue refunds for change of mind, buyer’s remorse, or accidental incorrect size selection. Please consult our sizing charts and product descriptions carefully before completing your purchase.
Because every item is uniquely custom-made to order, we are unable to accept returns, offer size exchanges, or issue refunds for change of mind, buyer’s remorse, or accidental incorrect size selection. Please consult our sizing charts and product descriptions carefully before completing your purchase.
3. Undeliverable or Unclaimed Packages
If a carrier cannot deliver an order due to an incorrect address entered at checkout, or if a package goes unclaimed at your local courier depot, it will automatically return to our production fulfillment partner's hub.
If a carrier cannot deliver an order due to an incorrect address entered at checkout, or if a package goes unclaimed at your local courier depot, it will automatically return to our production fulfillment partner's hub.
4. European Union & United Kingdom 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the UK or the European Union, customers hold the right to cancel or return their order within 14 days of delivery, for any reason and without a justification.
Notwithstanding the above, if merchandise is being shipped into the UK or the European Union, customers hold the right to cancel or return their order within 14 days of delivery, for any reason and without a justification.
- To be eligible for a return under this policy, your item must be in the exact same condition that you received it: unworn or unused, with tags still attached, and in its original packaging. You will also need the receipt or proof of purchase.
- Return Shipping Costs: The customer is responsible for paying their own shipping costs for returning an eligible item. Shipping costs are non-refundable.
5. How to Initiate a Return Process
If your return request meets the structural guidelines above or falls under the 14-day cooling-off framework, you must contact us first to obtain an authorized return shipping label and the correct warehouse address:
If your return request meets the structural guidelines above or falls under the 14-day cooling-off framework, you must contact us first to obtain an authorized return shipping label and the correct warehouse address:
- Support Email: thelongmandecoded@gmail.com
- Contact Page: https://thelongmanofwilmington.com/pages/contact
- Phone Contact: 07396757607
- Response Time: We will review and respond to your return authorization request within 2 business days.
Important Delivery Address Notice:
- Do not send returns to our administrative address. No physical product returns or parcels are accepted at our registered business office address listed below. Authorized returns must be routed exclusively to our designated printing facilities (Printful / Lulu Direct) using the specific return shipping label we provide you upon approval.
6. Refunds Process
We will notify you once your photo evidence or authorized return has been processed and inspected by our fulfillment team. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the refund.
We will notify you once your photo evidence or authorized return has been processed and inspected by our fulfillment team. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the refund.
If more than 15 business days have passed since we approved your return, please contact us immediately at thelongmandecoded@gmail.com.
7. Company & Administrative Details
- Trade Name: The Long Man of Wilmington Decoded
- Registered Office / Administrative Address:
The Long Man Decoded
34 Beeding Avenue
Hove
BN3 8GS
United Kingdom